Troubleshooting Conversion Issues

Solutions:

1. Check your spam/junk folder
2. Wait 5-10 minutes (emails can be delayed)
3. Verify you entered the correct email address
4. Add noreply@talentcafe.net to your contacts
5. Request a new verification email from the login page

Solution:

Verification links expire after 24 hours. Go to the login page and click "Resend Verification Email" to get a new link.

Solution:

You must use the same email address that was used for your guest sessions. If you're unsure which email was used, contact support with your coach's name and approximate session dates.

Requirements:

• At least 8 characters long
• Contains at least one uppercase letter
• Contains at least one lowercase letter
• Contains at least one number

Solutions:

1. Verify your email address first (check inbox)
2. Use the exact email you signed up with
3. Try resetting your password
4. Clear your browser cache and cookies
5. Try a different browser or incognito/private mode

Solutions:

1. Wait 5-10 minutes after conversion for linking to complete
2. Refresh the page (Ctrl+R or Cmd+R)
3. Verify you used the same email for guest sessions
4. Check if sessions appear in the "All Sessions" view
5. Contact support if sessions are still missing after 1 hour

Possible causes:

• Used different email addresses for different sessions
• Sessions were with a different coach/platform
• Sessions were cancelled and not completed

Contact support with specific session details (date, coach name) to investigate.

This means you already have an account.

1. Try logging in with your existing password
2. Use "Forgot Password" if you don't remember it
3. Contact support if you need help accessing your account

Solutions:

1. Check your internet connection
2. Clear browser cache and cookies
3. Try a different browser
4. Disable browser extensions temporarily
5. Try accessing from a different device

Checklist:

• ✓ Email verified?
• ✓ Logged in (not still as guest)?
• ✓ Tried refreshing the page?
• ✓ Checked you're in client dashboard (not coach view)?

If all checked and still having issues, contact support.